Contact Bonus Chippy

Publisher enquiries

Questions about the pages of this site go to [email protected]. A figure that reads wrong, a condition that changed at the casino, a reward sitting in the wrong collection or a button that opens the wrong page all belong there, and one message with the brand name, the offer title and a short quotation of the line at issue settles most of them in a single reply. Partnership enquiries follow the same address: name the brand and the arrangement in mind, and the conversation starts from the right point. The publisher, Bonus Chippy, holds the listings and the texts of these pages, and its role sits on about Bonus Chippy.

Casino account enquiries

The account belongs to the casino that opened it. Balance, bonus credit, verification documents, deposits and withdrawals live inside the operator’s own support channel, where an agent can confirm the account before discussing it. A dated deposit reference, the moment a reward credited or the exact wording of a withdrawal message gives the casino’s team what it needs, and none of that belongs in a message to the publisher. The publisher sees the offers, the casino sees the account, and a question asked on the right side is answered by the side that holds the records. The companies behind the brands and their Gambling Commission accounts sit in casino operators and UKGC accounts, so a licence question finds its owner before the first message.

Offer corrections and privacy requests

A correction reads best with three details: the casino, the reward and the condition in doubt. “The MrQ welcome asks £10, the page says 48 hours to play, the casino now states longer, which applies?” resolves in one reply, while a bare “is this bonus good?” asks for a conversation. Two questions can travel in one message when they share a page; split them when they touch different pages, because each correction lands on the page that owns the line. Privacy questions reach the same mailbox: what a page stores, what the partner cookie passes, how the 18+ notice behaves. The description sits in privacy and cookies, and the rules for using these pages sit in the terms of use.